Terms and conditions of use

We ship from Waterford City, Ireland via An Post standard delivery service.

Standard delivery times to USA, Canada and Europe are between 7 to 10 working days from the date of dispatch. Please allow an additional 3 to 5 working days for personalised orders.

For rush orders we can provide an express delivery service for an additional charge. Please email sales@emerald.ie for more information on express delivery.

Please allow 3 to 5 weeks for wholesale deliveries. Shipments are sent via An Post or Emerald Freight. Delivery estimates are given in good faith and we will make every effort to adhere to them. Goods in transit are subject to US customs delays and extreme weather conditions.

Wholesale orders will be delivered in accordance with buyers instructions. 

To track your order please email sales@emerald.ie.

We accept payment by Paypal, credit card or bank transfer. Payment must be made in full in advance of goods being shipped or within agreed time for established wholesale accounts. All goods are the property of Emerald until all goods and outstanding debts have been paid for in full. 

Any cancellation in respect of any order must be notified in writing to the company within two days of placing the order.

Emerald Crystal is made by hand and slight variations in pattern or size may occur between pieces.

Please note that for photographic purposes props have been used in some images, these are not included in the gifts. All special offers are available while stocks last. 

Deliveries for specific days cannot be guaranteed. We aim to dispatch your order within 2/3 working days of order, but please allow at least two weeks for delivery pending customs or engraving.