Shipping and Returns

We ship from Waterford, Ireland and normal delivery times are between 7 to 10 working days from the date of dispatch. 

Please allow an additional 3 to 5 working days for engraving, depending on artwork details. 

To check the shipping status of your order please email sales@emerald.ie.

If you're not happy with your purchase please return it and we will gladly refund you within 7 days of return delivery to Emerald. We will refund you what you paid for your order but return shipping charges are non-refundable.

Returns must be sent within 30 days from the day you received your package and must be in their original condition. Unfortunately we won't be able to accept items that don’t meet these criteria or are non-returnable.

Non-returnable items include:

  • Personalised or customized pieces.
  • Pieces that are damaged after delivery.

Breakages

We take great care when packing each order but as crystal is fragile, sometimes breakages can occur in transit. If your order arrives broken please contact sales@emerald.ie within 3 days of delivery. Once we verify your item was broken prior to delivery we will send you a replacement.

Returns

We pride ourselves on the quality of our crystal and want make sure that we provide you with the finest gifts. If  you're unhappy with your purchase we are happy to accept returned items within 28 days of purchase.


Items may be returned for exchange or refund with the exception of personalised items or special orders. Shipping charges cannot be refunded and a re-shipping charge will apply for exchanged items. Please contact sales@emerald.ie for return instructions prior to shipping an item to us.

Packages returned to us after an attempted delivery by the carrier or because of incorrect shipping details will incur a second shipping charge. The customer is responsible for any/all customs duties or charges. All items must be returned to Emerald in the same condition in which they were shipped.


Notification of damaged goods must be given in writing and with photograph on the date of delivery. Once we are notified a replacement item will be provided or a refund made.

Returns Address:
Website Returns,
Emerald Irish Crystal,

613 Northern Extension,
IDA Business Park,
Waterford,
Ireland.

If you have any problems or questions with regards to your return please call +353 (0)51358991 or email sales@emerald.ie.